Ford tops JD Power's mainstream quality ranking after rehiring 350 veteran engineers AI couldn't replace

Ford rehired 350 veteran engineers over three years — many former employees, others from suppliers — after AI quality-control tools failed to capture the tacit knowledge about how defects emerge, or to develop junior staff who previously learned by working alongside those veterans. The outcome is concrete: Ford now leads JD Power's mainstream brand initial quality ranking, a signal that embodied production expertise remains a cost AI tools cannot yet displace.

Source: bloomberg.com ↗